Privacy policy

PRIVACY POLICY

1. Data Controller Valhalla Living OÜ 

2. What information we collect When you visit or make a purchase from www.valhallaliving.com, we may collect:

  • Name, email address, phone number and delivery address
  • Payment information (processed securely — we do not store card details)
  • Order history and browsing behaviour on our site
  • Device and browser information, IP address
  • Communication history with our customer service

3. Why we collect your information We process your personal data for the following purposes and legal bases:

  • To fulfil your order (contract performance)
  • To send order confirmations and shipping updates (contract performance)
  • To send marketing emails and special offers(legitimate interest / consent — you may unsubscribe at any time)
  • To improve our website and services (legitimate interest)
  • To comply with legal obligations (legal obligation)

4. Third-party services To operate our store and improve your experience, we share data with trusted third parties:

  • Shopify — e-commerce platform (order and customer data)
  • Klaviyo — email marketing (name, email, purchase history)
  • Google Analytics — website analytics (anonymised browsing data)
  • Meta (Facebook/Instagram) — advertising pixel (browsing and purchase events)
  • Shipping carriers (DHL, DPD, Omniva, Smartpost, Venipak, ACE Logistics, DB Schenker) — delivery information

All third parties are required to handle your data in accordance with GDPR.

5. Data retention We retain your personal data for as long as necessary to fulfil the purposes outlined above. Order data is retained for 7 years in accordance with Estonian accounting law. Marketing data is retained until you unsubscribe or request deletion.

6. Your rights Under GDPR you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your data ("right to be forgotten")
  • Object to or restrict processing of your data
  • Request data portability
  • Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, contact us at orders@valhallaliving.ee. We will respond within 30 days.

7. Cookies Our website uses cookies to improve your browsing experience, analyse traffic and personalise content and ads. You can manage your cookie preferences through the cookie banner on our site.

8. Complaints If you believe we are handling your data unlawfully, you have the right to lodge a complaint with the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon): Website: www.aki.ee Email: info@aki.ee